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    Frequently Asked Questions - Heatscope Infrared Heaters

    How does a zero-light infrared radiant heater work?
    Infrared radiant heaters heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.


    Do Heatscope infrared heaters require venting?
    No, Heatscope infrared heaters do not produce any greenhouse gases and unlike gas heaters do not require venting.


    Do Heatscope infrared heaters emit any light?
    No, Heatscope infrared heaters do not emit any light and are aesthetically appealing.


    What are the disadvantages of conventional gas patio heaters compared to Heatscope infrared zero-light heater?
    Gas patio heaters produce a high level of CO2 emissions and only provide heat when in close proximity to the unit and require a significant level of manpower from a maintenance point of view as the gas bottles need to be unloaded, stored and replaced. The resulting smell and noise are disturbing, as well as their unpleasant and intrusive appearance. For commercial use or for a city apartment terrace where floor space is paramount, the Heatscope zero-light heater will free up a fair amount of space.


    What type of setting is ideal for Heatscope?
    Heatscope is most effective in a covered and 3-sides closed patio area rather than in an open space exposed to wind. Although the wind has no effect on the infrared rays, the air temperature is felt lower than it actually is in outdoor unprotected areas. In such areas, we recommend that you take additional measures for wind protection.


    Is the radiation coming from zero-light infrared radiant heaters dangerous?
    Heatscope is most effective in a covered and 3-sides closed patio area rather than in an open space exposed to wind. Although the wind has no effect on the infrared rays, the air temperature is felt lower than it actually is in outdoor unprotected areas. In such areas, we recommend that you take additional measures for wind protection.

    The radiation emitted by the Heatscope zero-light infrared radiant heater is not dangerous at all. Indeed, using infrared is a very natural way of producing heat and it is more eco-friendly than traditional gas patio heaters.

    Is Heatscope suitable for non-covered terraces?
    Yes, it is! Special stainless steel weather shields are available for use in case of unprotected outdoor areas and all our products are IP certified (IP-X4).


    How can I install the Heatscope zero-light infrared heater?
    The Heatscope zero-light heater is supplied together with fixing attachments for ceiling installation. We have various optional mounting devices that would enable you to affix the Heatscope zero-light infrared heater to the wall or hang it from the ceiling.


    Is it possible to mount the Heatscope zero-light heater directly to a wooden structure?
    If you use our special mounting devices such as the mounting brackets (fixed 45° or adjustable ones) or fixing rods for ceiling installation (available in various lengths), it is absolutely safe to mount the Heatscope heater to the wood supporting structure.


    Where does the Heatscope power cable come out from the heater?
    The Heatscope zero-light infrared heater power cable (5ft long including the plug) is supplied with the basic installation pack and attached to the side of the Heatscope radiant heater. If you do not want to see the cable for aesthetic reasons, you can hide the cable thanks to an optional connection element - this would make the power cable come out at the back of the device, instead of from the side. Similarly, if you install your Heatscope zero-light heater with our Radio Receiver accessory (which enables you to use a hand held remote control), then the power cable is hidden to the back of the device.


    Is it possible to connect the Heatscope zero-light infrared heater directly to a power source?
    Most of the time when an electrician installs the Heatscope zero-light heater, the plug is cut off from the heater power cable and the electrician connects the power cable directly to the electrical grid. The resulting electrical circuit is then turned on and off using a dedicated switch.


    When installing the Heatscope zero-light infrared heater with our Radio Receiver (ref: MHS-FBM), do I need to purchase one remote control per infrared heater?
    Using the Hand-Held Remote Control (ref: MHS-FBHS), with a single remote control you can operate up to two Heatscope heaters or two groups of Heatscope zero-light infrared heaters. For the Hand-Held remote control, a group of Heatscope heaters can be made of a maximum of 24 Heatscope heaters. Our control systems is based on EnOcean technology which makes them battery-free without the need for a power source.


    Is the Heatscope zero-light heater also available in other colors?
    After testing other colors, surfaces and anodic films, we found out that the heat output was significantly reduced. Therefore we only offer our Heatscope infrared heater in its current color.


    What should the mounting height be to achieve the greatest heat-efficiency for the Heastscope zero-light infrared heater?
    The optimal mounting height for the heater is between 7ft and 8ft from the floor. Thanks to our fixing extensions for ceiling installation, you can achieve this optimal mounting height even with high ceilings.

    How do I know how many Heatscope zero-light infrared heaters I need and also how do I know which size unit I need to heat up my alfresco area?
    We have developed schematic diagrams that show the heat output for each size of Heatscope infrared heater. You are more than welcome to contact our technical support team with the relevant information about your alfresco area and your project (location, size, setting, etc...).


    Is the Heatscope Infrared Heater covered by a warranty?
    All Heatscope products are covered by a 24 month warranty. Please see the manufacturer’s warranty for further details.